About the role
Closing date: Monday, September 30th, 2019 at 4pm EST.
The Customer Success Representative role challenges and supports you, so that you can help empower a diverse range of entrepreneurs around the world through live chats, phone calls, and emails. Working remotely allows you to join a growing tech company, without relocating. Although we’re spread across various countries and timezones, it doesn’t feel like it. We’ve invested in small teams, so you have the personal connections and tools to thrive in your role here. After all, we help businesses thrive and grow, so we want you too as well!
A few more details:
We keep it real - It’s not just tech support, it’s people support. It won’t always be easy, but if you're resourceful, ask questions, be empathetic, and enjoy having genuine human conversations, you may have just found your dream team.
We’re remote first - Working remotely with Shopify makes it possible to be part of a growing tech company, without relocating. Do fulfilling work, make a real impact, and own your role with the Shopify Support Team from the comfort of your home.
We’re business coaches - We don’t just solve problems, we help businesses grow and thrive. Our team doesn’t do pushy sales, but we do strive for needs based sales solutions to help merchants get on the right Shopify plan to scale their business and succeed.
We work together - We may not be in the same cities, but we work like we are. We leverage our unique backgrounds to empower each other and foster a community where all people can feel a sense of belonging. We’ve invested in small remote teams and strong communication tools to ensure you have the resources to succeed in your role at Shopify --- no matter what city you are in!
You’ll get to:
- Have a huge impact on merchant businesses and lives.
- Learn how to run your own store first hand.
- Teach people about the platform.
- Interact with entrepreneurs from all over the world.
- Be yourself.
You'll need to (in no particular order):
- Live in Ontario.
- Be proficient with technology.
- Care about the details.
- Be a good communicator.
- Have strong reading & writing skills.
- Have a track record of being resourceful and getting sh*t done.
- Be able to work under pressure.
- Be empathetic.
It'd be great if you have:
- A background or interest in business, marketing, retail, or sales
- Ran or had exposure to running a business or being an entrepreneur.
Here's what you can expect from our hiring process:
We'll get to know you through two unique and complementary processes! First, you'll complete a number of written answers to our getting to know you and technical questions :) Your answers will give us some insight into who you are and what you’ve been up to! We'll also take a look at the effort you put into your application - answering all of the questions with a high attention to detail and strong writing skills.
In the next stage in the application process, we get to know you through video! In this video interview, you will be able to bring your some of your personal and professional experiences to life. The video interview allows you to stand out in a sea of resumes, - more than a resume or cover letter ever could :) As soon as one of our recruiters has personally reviewed your submission, they will send you an email to let you know the results!
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
|Customer Success Representative (Alberta) [Expression of Interest]||Customer Support||Alberta, Canada - Remote|
|Customer Success Representative (British Columbia) [Expression of Interest]||Customer Support||British Columbia, Canada - Remote|