Implementation Engineering Leader (Remote, Americas - PST)
| Location | Americas |
| Team | Sales and Account Management |
About the role
The Implementation/Solutions Engineering Lead is responsible for defining and scaling a team that will provide solutioning services to merchants in the Shopify sales funnel across the US West region. The Solutions Engineering Lead is ultimately responsible for the team’s revenue contribution, merchant retention through onboarding, and solution enablement for Shopify. While working closely with the Sales Organization, this role would be part of the broader Technology Services leadership group in US West Territory, and would also encompass strategic initiatives that would impact technical merchant facing teams.
Shopify is a remote-first environment. Candidates are expected to work in a Pacific time zone in the USA or Canada.
Qualifications
Responsibilities:
Develop and grow a team of enterprise Solutions Engineers
Create a collaborative and engaging culture to reward effective technical sales, responsibility and long term merchant success
Identify and secure merchants that are a strong fit for the platform
Identify opportunities to scale the impact of the Shopify Plus solution
Build and maintain internal relationships (Sales, Launch, Product...etc.) while advocating for prospective and current merchants
Identify and own initiatives to improve and develop the team’s craft and performance
Coach, mentor and develop the team through strong and frequent feedback
Directly contributing to deals to gain context and understanding of the Solutions Engineer role
You'll need to have:
Strong technical background, with demonstrated success in R&D, sales and/or merchant facing roles.
Experience in eCommerce platforms, technologies, and trends is a big plus.
Can demonstrate a clear understanding of metrics based performance coaching
Experience working closely with or directly as a Solutions Engineer individual contributor or leader
Must enjoy being a part of the pre-sales process and working with sales teams
Ability to speak comfortably to Shopify’s platform, roadmap, major tech partners, competition, and common enterprises merchant integrations & challenges.
Ability to work cross-functionally with other departments within Plus to provide a valuable and consistent Merchant Experience
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Exhibits strength in the 5 Expectations of Leadership
Hire the Best People
Set and Hold High Standards
Create the Conditions for Success
Invest in Strong Relationships
Be Great Storytellers
All your information will be kept confidential according to EEO guidelines.
Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.
How we hire
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