New York Spaces Junior Technical Support Advisor (IRL)

Job post summary
Location New York, United States
(Non-remote)
Team Marketing and Growth

About the role

Shopify Spaces are local community hubs for entrepreneurs to learn, experiment, and build businesses alongside other entrepreneurs.  Shopify Spaces is the embodiment of Shopify’s mission: to make commerce better for everyone. 

As a Community Specialist, you will work inside the New York Shopify physical space helping merchants both in-person and virtually. You’ll be hosting merchants and supporting their growth via events, 1:1 meetings, educational workshops, and much more.

Alongside your team, you will build a community, listen, teach, problem solve, and explore growth opportunities with Shopify merchants in-person. As part of that growth, you’ll be there to connect merchants with potential new features or plans to ensure they get the most out of the Shopify platform. 

If you’re up for the challenge and enjoy working in a fast-paced customer-centric environment, we want to hear from you 🚀

Qualifications

Responsibilities: 

  • Maintaining a deep understanding of the Shopify platform, its product, and services, in order to empower merchants with tailored solutions for their businesses. 

  • Provide 1-on-1 business development coaching and technical support to merchants on the Shopify platform both in-person and remotely.

  • Plan, organize and facilitate educational experiences such as workshops and live webinars. 

  • Proactive outreach to local communities with the purpose of uplifting merchants and strengthening brand awareness. Establish relationships with local community Business Centers (Business Improvement Areas, Chamber of Commerce, Incubators etc.)

  • Hosting events for merchants to help them begin their entrepreneurial dream with Shopify; re-platform their existing business with Shopify; and grow their knowledge in marketing, automation, and everything related to running a successful business!

  • Staying up to date with all aspects of the Shopify ecosystem, including but not limited to, e-commerce, Shopify app store, Retail POS [Hardware & Technical]

  • Regular space maintenance, such as tracking hardware inventory, event set-up and take-down, cleaning

  • May include some travel to off-site events

Experience: 

  • Ability to thrive in a fast-paced, ever-changing work environment.

  • Works well under pressure, identifying root causes in order to solve technical issues

  • Can work in-person at the New York physical space as well as remote video support

  • Previous experience providing exceptional customer service or support

  • Available to work full-time (40 hours per week includes holidays and weekends) between the operating hours of 8:00 am - 11:00 pm EST. 

  • Comfortable with public speaking and hosting events

  • Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.

  • Familiarity with gCal and project management software.

If you're interested in helping us shape the future of commerce around the world, send us your application! We'd love to hear how you think you can make an impact. 

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

Please take a look at our 2019 Sustainability Report to learn more about Shopify's commitments.

Please be advised that Shopify has a mandatory vaccination policy applicable to onsite work and gatherings. The successful candidate will be required to provide proof of vaccination upon commencement of employment. Shopify has an accommodation process for employees who are unvaccinated for protected reasons.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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