About the role
As a Sr. Marketing Content Designer, you’re comfortable working in a cross-functional and fast-paced environment. You thrive in change and can navigate ambiguity in order to move our team vision and company mission forward. You believe that content design is as much about behavior and emotion, as it is about acquisition and engagement. You can take complex ideas and translate them into effective and cohesive creative messaging leveraged across multiple mediums and channels. And you are a lifelong learner, understanding the value of user feedback and performance metrics, to help improve your craft.
We want to say this upfront: This isn’t a content marketing or social media role.
Marketing Content Designers at Shopify collaborate with UX managers, designers, developers, researchers, marketers, and product managers to design and build our merchant experiences. We create web experiences like this, campaigns like this, work on information architecture, create and execute complex user journeys, and so much more.
We’re looking for a marketing-focused content designer to plan and create content to support Shopify’s product marketing and contribute to our team's skills and growth. This position requires a deep understanding of the role language plays in the UX design process.
Create and iterate on the experiences that make up the core journeys of our merchants and potential merchants
Work with a creative team to craft campaigns of varying sizes across multiple channels, understanding and leveraging their nuances to ensure the right message for the right person at the right time
Identify, develop, and maintain a unique, consistent tone-of-voice for the brand across all media
Write new product and feature landing pages in collaboration with UX managers, product managers, designers, researchers, and developers
Write educational and technical long-form content like blog posts and guides in support of team goals and objectives
Run A/B tests on existing content to explore how voice, tone, and vocabulary can affect conversion on a large scale
Work with our email marketing team to build and improve onboarding emails and drip campaigns
Act like an owner who cares deeply about the final output as much as the content involved
Be a teacher, advocating for the importance of content across the company, and empowering everyone at Shopify to write their own great content through training, learning resources, and support
Support in user research to help develop brand playbooks and learnings for messaging and positioning
Multi-task across simultaneous projects and deadlines, collaborating with appropriate team members
- B2B and B2C copywriting experience in an advertising or marketing-focused environment
Demonstrated ability to create high-quality content that improves customer acquisition and user experience
Direct experience collaborating with a team throughout the project lifecycle
Experience in not only being a writer, but you also care about growth, strategy, and structure too
Need to take initiative, stays organized, pays close attention to detail, and can handle multiple projects at once
Hard-working with a "no task is too small" attitude
Critical thinker who understands the long and short-term impact of decisions to projects
Strong problem-solving skills with the ability to thrive in a fast-paced environment (test the copy you create and iterate to find the perfect performance-based solution)
Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.
How we hire
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