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Senior Product Manager - Merchant Experience of Apps

Job post summary
Location
Specialty Product Management

About the role

The Product Team at Shopify is growing and we're looking for some seasoned product managers to join us!

Product Managers at Shopify work with customers, Engineering, UX, and other internal teams to decide what products we build and why we build them. They are the glue that unites all aspects of a product under a single, cohesive vision. They impact and create value for over 800,000 entrepreneurs in approximately 175 countries and over thousands of partners around the world that support Shopify merchants.

About the Platform Product Line

Shopify is the operating system of merchant’s businesses. Early on, we made the decision to build a Partner & Developer ecosystem to help merchants meet their unique needs by installing apps or hiring services. Commerce is so vast and each merchant has such unique needs that we rely on these ecosystems to allow merchants to customize Shopify to their needs. Our team builds the tools and operations that enables this ecosystem.

“Commerce itself is becoming more complex.  At Shopify, we know that our App Platform is mission critical for us to solve this complexity.” - Brandon Chu, VP of Platform (in his Keynote at Unite 2018)

About the Role

Within the Platform team, you’ll be responsible for the part of the product where merchants manage and launch their apps. For our ecosystem to work, merchants needs to be able to trust the apps they use. That means that Shopify needs to do a good job warning them when apps are accessing sensitive data or when they are about to install an app that hasn’t been reviewed by Shopify. This is a vital part to our platform and one that we will continue to invest in and evolve in the coming years.

For this role you'll need to:

  • Have a few years of experience managing products. It doesn’t matter so much what your job title was, so long as you have hands-on experience creating and leading tech products. We’re looking for people who have recognized market opportunities and customer needs - and turned them into products that have delighted real users
  • Have an entrepreneurial mindset. Rolling up your sleeves, thrive in chaos, and get shit done
  • Be genuinely excited about solving customer problems. Have strong empathy for users from experience directly interacting and building for end customers
  • Ability to understand and leverage data to make informed product decisions, set success metrics and measure results
  • Default to action and help your team do the same
  • Be a team player, coach, and referee all-in-one
  • Have great communication skills
  • Work well with stakeholders from multiple disciplines
  • Experience collaborating with multidisciplinary product teams of designers, developers, and marketers

It would be great if you had experience in:

  • Working in a medium to large scale App platform
  • An engineering or developer facing background
  • Start up experience

Problems you'll be tackling:

  • How can we enable Shopify apps to grow with merchants on Shopify?
  • What can we do to make sure that there's a diversity across Shopify apps so that merchants can benefit?
  • How can we enable app developers to build apps easily on Shopify?
  • In what way should merchants discover and manage apps?

How to Apply📄 ➡️ 📬If you’re interested in helping us shape the future of partnerships at Shopify, click the “Apply Now” button to submit your application. Please address your application to Jonathan.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

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