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Senior UX Researcher, Berlin

Job post summary
Location
Specialty UX and Design

About the role

At Shopify, we want to make commerce better for everyone, everywhere. Countries differ in many ways in terms of language, culture, and how people engage with commerce. We want to embrace these differences and make Shopify the right platform for all merchants, no matter where they are on the planet.

Shopify has 1,000,000+ merchants in more than 175 different countries. We’re focussed on reducing the barriers of entry to entrepreneurship and scaling success by offering commerce solutions to small and medium-sized enterprises, as well as major brands like Simba, GymShark, Spotify, Emma Bridgewater, and Skinny Dip London. In 2018 the International Growth team launched its mission to better support merchants in Europe by experimenting with different approaches in France and Germany. We are ready to iterate and build upon these learnings, as we create the best platform for entrepreneurs within this region, and worldwide.

About the Role

As a UX Researcher on the International Growth team, you will have a special role in building understanding and empathy for merchants in Europe. You will help us build real connections with merchants, and bring these insights into product teams across Shopify. You will work with a multidisciplinary UX team of product managers, designers, content strategists, user researchers, and developers to deliver the best possible experience for our merchants around the world.

The UX Research team guides and informs the company towards designing and building better products and experiences for people using a variety of research methods. Researchers work with teams to incorporate people-centric thinking from problem definition to post-launch iteration. We ask thoughtful research questions, conduct contextual research, frame problems, synthesize insights, evaluate concepts and prototypes, and assist with launches and releases.

In addition to informing product and UX, we also work on broader internal initiatives to cultivate international merchant empathy throughout Shopify (e.g. remote merchant tours of Shopify stores, merchant Q&A panels).

You should have:

  • Bachelor's degree in Human-Computer Interaction (HCI), Human Factors, Cognitive Psychology, Behavioural Science, Anthropology, related fields or equivalent practical experience. Master's degree or PhD in a related field preferred; 
  • Proficient in German and English at a business level;
  • Experience with field research in a product development context. Hands-on experience scoping and prioritizing research questions, research planning, data gathering, analysis, summarizing, and sharing findings;
  • The ability to identify the best UX research methods and tools to use depending on project objectives and constraints;
  • Experience applying a range of research methods with creativity, resourcefulness, and critical thinking;
  • Example research methods may include observations and in-depth interviewing, usability and accessibility testing, diary studies, card sorting, eye and click tracking, and surveys;
  • Examples of projects where your research insights led to better-informed design decisions (e.g. to guide product roadmaps, strategy decisions, etc.); 
  • Familiarity with combining qualitative and quantitative data;
  • The ability to clearly communicate insights and recommendations to different audiences;
  • Proven ability to build relationships between disciplines and cultivate collaboration, especially on distributed or remote teams.

You’ll be responsible for:

  • Helping to define our product roadmap for Europe by understanding and advocating for international merchant and buyers needs across language, culture, and local commerce behaviours; 
  • Obtain insights for our team to build new products around international requirements. This will include travel and conducting field research on the ground in-market;
  • Articulating research questions and priorities with multiple teams, and using a range of research methods to answer those questions;
  • Collaborating closely with various teams (Product, Design, Culture, Data, etc.) to help make better decisions around culture, collaboration, tools, and product roadmaps;
  • Working with the team to enable the UX Research practice at Shopify to confidently incorporate an international perspective into their work.

Shopify can offer:

  • A culture of trust and ownership;
  • An international workplace culture;
  • Flexible work hours and a competitive compensation package (including equity, benefits, and perks);
  • Benefit from a lifestyle spending account - a budget you can spend on a variety of things  to help your life run smoothly, including wellness, transportation, and family care related expenses;
  • Plentiful professional growth opportunities, such as conferences, training courses of your choice, books, business trips, etc.;
  • Healthy, delicious lunches provided daily;
  • The best tech needed for your job;
  • Relocation packages if required.

We know that applying to a new role takes a lot of work and we truly value your time. Leah is looking forward to reading your application. If you’re interested in helping us shape the future of commerce, send us a few samples of your work: portfolio, wireframes, UX flows, publications, or whatever represents what you do best.

This job posting will be open until we hire the right candidate. We have a commitment to respond to applications within 2 weeks and we look forward to reviewing your application! 

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

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