Solutions Engineer (All Levels) US West Territory

Job post summary
Location Phoenix, United States
Team Sales and Account Management

About the role

Shopify is making enterprise commerce simple. But the world has changed and we are changing with it!

As our West merchants reinvent themselves with courage, ingenuity, and drive, we too are reimagining our future. We are revolutionizing how we work and partner with our merchants by operating in a fully distributed work-from-home digital by default environment as we build the future of commerce.

Our West Region is in hyper-growth mode to power commerce for companies like AllBirds, Outdoor Voices, Staples and more. Alongside sales, the West Solutions Engineering teams work directly with notable brands and entrepreneurs to develop their commerce strategies whether that is starting or expanding their brick & mortar operations or e-commerce business, adopting our Retail solutions, or leveraging the power of Shopify Payments to scale. This is where you can come in…

As a West Solutions Engineer, you’ll drive the technical solutioning for our West merchants, build POCs, lead demonstrations and enable our sales and partners teams to show how merchants can accelerate the growth of their business with Shopify. 

Shopify is a remote-first environment. Candidates can be based out of Seattle, Portland, Denver, San Francisco, Los Angeles, Austin, Phoenix & Nashville. 



Requirements for the role:

  • Prior experience in presales solutions engineering or consulting
  • Solid understanding of Cloud-based technologies and SaaS fundamentals
  • Deep understanding of technical strategy as it relates to operating and growing commerce businesses
  • Hands-on skills of Frontend Web development (HTML, JavaScript, CSS, Liquid)
  • Strong API knowledge (REST and GraphQL) for enterprise integrations.
  • Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on
  • A powerful video conference presence with confidence handling executive-level conversations

You'll be working on things like: 

  • Working to help qualify and close deals from a technical requirements perspective for Sales team and development partners/agencies
  • Engaging with enterprise clients through requirements discovery and strategic consulting sessions
  • Creating customized product demos and proof of concepts for use during on-site or virtual client demonstrations
  • Becoming an expert on Shopify’s application ecosystem and integrations
  • Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and client trends
  • Mentoring and coaching the sales team on technical aspects of Shopify Plus

Bonus experience:

  • ECommerce experience and knowledge of latest trends (storefront implementation, omni-channel, supply chain, B2B)
  • Familiarity with version control systems (e.g., Github) 

This post closes on Wednesday August 25, 2021 at 5:00 PM EST.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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