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Technical Product Manager Lead - Trust

Job post summary
Specialty Trust and Security

About the role

Shopify builds products for an industry based on trust. We care deeply about preserving the trust our merchants place in us. From product discovery to purchase, we act as a broker of trust between the 800,000+ merchants who run their business on our platform and their customers, who come from anywhere in the world. Our Trust team works on ensuring our product and internal systems are secure in a way that’s unobtrusive, scalable, and easy to use by merchants and employees alike. The Trust team’s mission is simple - ensure Shopify is a globally trusted company and platform. 

As the Technical Product Manager Lead, you will help define the strategy, drive requirements, and deliver products that preserve security and privacy in our platform and applications. You will work closely with world-class Engineering teams, Product Managers, and Security Developers. 

What will you do?

  • Define and guide the long term strategy for our security and privacy products
  • Communicate with development teams in technical detail, understand the implications of certain decisions, and make trade-offs in terms of complexity, depth or even timelines
  • Create and iterate upon the product roadmap and technical product requirements
  • Collaborate with Shopify engineering teams on a day-to-day basis to build iterative, high quality products, and drive the vision and cadence of execution
  • Define clear success metrics, and support our teams to achieve them
  • Communicate with stakeholders from multiple disciplines and across multiple product lines
  • Establish a playbook of best practices for technical product management within security and privacy
  • Over time, hire and build a team of Technical Product Managers to scale this craft within the Trust team, and define the work practice and patterns that lead to success
  • Lead and mentor a team of Technical Product Managers

You will need to have:

  • Experience working as a Technical Product Manager. You have been in a Product Manager or Technical Leadership role, and can do product management in your sleep
  • A strong understanding of security and privacy principles. You have a keen interest in keeping up-to-date with existing and upcoming privacy legislation and security trends
  • Experience applying security and privacy concepts at scale. You are able to build security and privacy products that support a large user base, while balancing design considerations such as responsible data handling, security risk management, and product usability
  • Proven leadership experience. You can make great decisions quickly, translate strategy to actionable tasks, and aren’t afraid to roll your sleeves up and get the work done
  • A love of learning. You love digging into new products as they're developed, teaching yourself new skills, and sharing what you've learned
  • Ability to set direction and drive action. By working across multiple teams and sharing a common vision, you are able to get everyone on the same page and drive execution towards a shared goal
  • Familiarity with new and upcoming technologies. You’ve worked with technologies like GraphQL, Hive, Kafka, Spark, Presto, WebAuthn, Kubernetes, OAuth, or OpenID Connect. It would be great if you have familiarity with Ruby on Rails, Go, Python or Scala

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Ash is an actual real live person (👋) and is looking forward to learning more about you through your application. 

And remember, we want to know what you're really interested in building and why you want to build it at Shopify, so please give us as much detail on this as you'd like in your cover letter - we do love a good story. 👍  📖

This posting will close on Friday 4 October at 12pm EDT.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

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