UX Manager, Multiple Teams (Remote, Americas)

Job post summary
Location Americas
Team UX and Design

About the role

Our UX team has a strong voice in product strategy and works closely with engineers and product managers to build experiences that define the future of commerce. You’re given a problem and the autonomy to solve it, contributing right from the project’s conception. It means that we want you to experiment, move fast, fail quickly, learn, and pivot as you try new ideas.

As a UX Manager, you’ll be responsible for the overall experience quality for a set of products and workflows. You will lead a  multidisciplinary UX team made up of product designers, content designers, and product researchers to deliver the best possible experience for our merchants around the world. You’ll work alongside product managers and engineering teams to explore, build, and launch your ideas.

You’ll be working on: 

  • Leading UX for a product team, establishing clear definitions of quality to enable your team to ship exceptional user experiences on your projects.

  • Developing baseline knowledge in all our UX disciplines (Research, Product Design, and Content Design) and deep expertise in your product area. 

  • Developing and shipping with speed and consistency. We have immediate needs to deliver on our product roadmap today, while setting the vision for tomorrow.

  • Leading your teams through a fast-moving landscape while also providing growth opportunities

  • Contributing to our Polaris design system in an effort to cultivate a coherent look and feel across the entire Shopify platform

Requirements for the role:

  • Managed a team of product designers in a multidisciplinary UX environment, and were responsible for their mentorship and career development

  • Experience recruiting and building diverse UX or Product Design teams

  • Extensive knowledge of the end-to-end iterative product design process, including how to develop and use personas, job stories, journey mapping, content modelling, wireframing and prototyping, user testing, and high fidelity visuals

  • A deep empathy for the user and a desire to learn as much as possible about how they use Shopify on every platform

  • Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale

Qualifications

Your application should include the following:

  • A link to your portfolio, or some samples of projects you have worked on or led. We are interested in seeing work you have led a team through. 

  • Your resume or LinkedIn profile

In the Message to the Hiring Manager field in your application, please include the following:

  • Details on your previous management experience, the size and scope of teams you have led, etc. 

  • Any particular domain experience or product area interest

More information about UX at Shopify: 

We know that applying to a new role takes a lot of work and we truly value your time. Lauren and Madeleine are looking forward to reading your application. 

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

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How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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