Customer service

Customer service courses & tutorials

Create a memorable customer experience every time. Find strategies to proactively help and delight customers.


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Thumbnail preview about Launch day checklist: Legal settings1m
Tutorial • Apr 9

Launch day checklist: Legal settings

Shopify Education Team
Thumbnail preview about Organic content strategies for Instagram3m
Tutorial • Apr 5

Organic content strategies for Instagram

Haley Dashovich
Thumbnail preview about 6 ways to grow your email, chat, & text subscribers4m
Tutorial • Mar 30

6 ways to grow your email, chat, & text subscribers

Shopify Education Team
Thumbnail preview about Create a personalized discount strategy3m
Tutorial • Mar 30

Create a personalized discount strategy

Shopify Education Team
Thumbnail preview about 5 key pillars to an effective loyalty and rewards program 3m
Tutorial • Mar 30

5 key pillars to an effective loyalty and rewards program

Shopify Education Team
Thumbnail preview about 4 ways to start rewarding loyal customers3m
Tutorial • Mar 30

4 ways to start rewarding loyal customers

Shopify Education Team
Thumbnail preview about How to update notification settings2m
Tutorial • Feb 12

How to update notification settings

Shopify Education Team
Thumbnail preview about Use your brick & mortar store to get more sales online 4m
Tutorial • Jan 27

Use your brick & mortar store to get more sales online

Lucy Martin
Thumbnail preview about Easy ways to increases your returning customer rate 3m
Tutorial • Jan 27

Easy ways to increases your returning customer rate

Lucy Martin
Thumbnail preview about Fresh Eyes: Reviewing your Shopify store59m
Recorded Webinar • Jan 21

Fresh Eyes: Reviewing your Shopify store

When was the last time you looked over your site with the mindset of a customer? In this webinar, we’ll discuss auditing techniques that reveal common customer pain-points, plus ways to resolve them, focusing on SEO, theme and app performance, user experience, and marketing. Learn what the Shop Critique team looks for in their Shopify store audits and how you can start spotting areas of improvement on your own site.
Thumbnail preview about Deliver a Customer Experience Worth Remembering46m
Course • Jan 5

Deliver a Customer Experience Worth Remembering

Your online storefront creates the foundation for how your customers experience your brand and products. By building out a strong customer journey that accounts for a range of experiences from bad to good, you can take control of that foundation and build trust. In this course, you'll consider the customer journey as a whole, then zoom in on how you can use the information to set up your theme. This will allow you to create the best experience for your specific customers.

Teresa Harris
Instructor image3m
Tutorial • Dec 4, 2020

Enhance the shopping experience with personalization

Shopify Education Team