Customer service

Customer service courses

Learn customer service -One of the most important factors in achieving success as an ecommerce business is customer satisfaction. Customer service training can help you ensure that you build positive and long-lasting relationships with your customers.


Easily build strong customer relationships through Shopify tools such as Ping, our instant messaging app.

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Thumbnail preview about Deliver a Customer Experience Worth Remembering
Course
Teresa Harris
46m

Deliver a Customer Experience Worth Remembering

Your online storefront creates the foundation for how your customers experience your brand and products. By building out a strong customer journey that accounts for a range of experiences from bad to good, you can take control of that foundation and build trust. In this course, you'll consider the customer journey as a whole, then zoom in on how you can use the information to set up your theme. This will allow you to create the best experience for your specific customers.

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Increase Repeat Purchases with Email Marketing
Course
George Hartley
37m

Increase Repeat Purchases with Email Marketing

Most merchants focus their efforts on acquiring new customers rather than retaining existing ones. But while acquisition is important, it’s significantly easier to make another sale to an existing customer than it is to some who has never bought from you. Especially with the help of email automation.

In this course, you’ll learn why customer retention is just as important, if not more, as acquisition and how email automation can help you increase your repeat purchase rate.

By the end, you’ll know how to set up all the best-practice email automations that’ll keep your customers engaged and coming back to your store. And the best part is that because the emails are automated, you’ll be making additional sales on auto-pilot.

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Grow your Sales by Understanding Visitor Behavior
Course
Lucky Orange Team
24m

Grow your Sales by Understanding Visitor Behavior

Your Shopify store is getting traffic but you’re not seeing any sales. What’s happening?

Is there anything you can do about the 75% of e-commerce carts that get abandoned? What about the visitors who get frustrated and leave before even adding something to a cart? How do you know what ACTUALLY happened that prevented them from buying something?

In this course you’ll learn how to better understand visitor behavior on your store, which can ultimately help you grow your sales.

We’ll cover how to organize your store to highlight high-margin products, engage with customers to better understand their needs and recognize the behavior of high-value customers.

This course is for Shopify store owners looking to simplify website optimization, improve product listings and grow their business quickly and for the long-term.

Sign up today and to start optimizing.

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Thumbnail preview about Ecommerce Email Marketing 101
Course
Drew Sanocki
2h 7m

Ecommerce Email Marketing 101

Not every customer buys the first time they visit your store. In fact, few do.

As you grow your email list and build your audience, you give your business an owned channel to reach your customers and nurture a relationship with them. Whether it’s a newsletter announcing a new product or a thank-you email after a purchase, email marketing is the most cost-effective communication and marketing channel for your business.

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Thumbnail preview about Getting Started with Shopify
Course
Samantha Renée
1h 33m

Getting Started with Shopify

Shopify will grow with you from Day 1. When you start your Shopify store, you have access to enterprise level software when you’re first starting out. Whether you’re starting a side hustle or planning to build a million dollar business, you’re in the right place to learn how to use Shopify. This course is most helpful if you currently have a product or service you’d like to sell.

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