Shopify Ping

Use the power of chat to grow your business

Shopify Ping is a free messaging app that lets you chat with shoppers and collaborate with your team. Use it to drive sales and build customer relationships.

Download the Shopify Ping app

Hey! Found your store on Instagram. Do you have food pins?

Yes! What are you thinking?

I love junk food…

What about a hot dog pin?

In-chat selling

Give your customers a better buying experience

Share product recommendations

Since your store and customer conversations are together in one place, it’s simple to share discounts and draft orders, make sales, and build strong relationships.

Help customers make purchases instantly

Without leaving the chat, customers can buy products directly with just a few taps using Apple Pay.

A customer is browsing Tasty Pins’ online store from their iPhone. The customer taps a button within the online store that says “chat with us.” This action opens the Messages app immediately so the customer and store owner can chat directly. The customer asks if the hot dog pin is in stock, the merchant replies “we do,” and sends a link to the pin. Once the pin link is in the chat, the customer is able to purchase the pin in a few taps using Apple Pay.
Customers can make purchases right from the Messages app

Collaboration

Work seamlessly with your team

Create great customer experiences together

Shopify Ping makes it easy to collaborate to deliver an exceptional customer experience.

Save time by simplifying your tools

Manage both customer and team conversations from one place – no need to switch between multiple apps.

Integrations

Shopify Ping connects with popular messaging platforms so you can manage all your customers from the convenience of a single app.

Marketing automation

Promote your store

Get expert marketing advice

Expand your reach with help from your virtual assistant, Kit, built-in to Shopify Ping.

Turn shoppers into customers

Attract new shoppers to your store and spark conversations to boost sales.

Learn about Kit